anthony A. brunswick, ohio May 15, 2022 "Technician was very prompt courteous and had good knowledge of what he was doing"
kristine E. akron, ohio May 14, 2022 "Explain some new filters that can be used with my furnace, plus short discussion of air quality using new filter."
robert W. akron, ohio May 11, 2022 "Both technicians, Gary and Jeremy were very professional and courteous and friendly. Both units were setup in a timely manner, and we were given instruction on how to use the pad to control the system. Appreciated that they clean the areas where installation took place."
mark R. columbia station, ohio May 09, 2022 "Knowledgeable. Detailed. Service went above and beyond (clearing trouble codes). Liked that did not test freon by hooking up gauges."
gary D. cuyahoga falls, ohio May 04, 2022 "Brian was very knowledgeable and explained technical details to me"
rosie P. hudson, ohio April 28, 2022 "The technician was professional and did a thorough job of servicing the furnace and air conditioner."
teresa H. akron, ohio April 20, 2022 "My service person was punctual, courteous, knowledgeable and all around NICE! He also went above and beyond on this service call. The little things mean a lot!"
ronald R. cuyahoga falls, ohio March 22, 2022 "I would like a receipt showing what he did for the anmount that I paid him. the receipt that I got has numbers on it but no details as to what he fixed."
lori O. medina, ohio March 22, 2022 "Because Robert brought a whole box of filters and changed the filter; trying to make up for us not getting filters previously."
margaret M. akron, ohio March 21, 2022 "Each step of the process was explained to me and the reasoning for a replacement part and the cost. The serviceman was knowledgeable and efficient in repairing the system. He gets a 10 rating. The downside was when I called the 866 number at 1am to report my furnace was not running, a repair was schedule for 8am to noon of the PRIOR DAY. As a result, no one came until I called to find out why. Your scheduling system stinks."
arthur A. kent, ohio March 20, 2022 "Your Techs are always polite and interested in doing the best work they can."
robert L. ravenna, ohio March 09, 2022 "They came out on the weekend to check my old furnace,because of their 24/7 service.They told me l had to get a new furnace,the service manager came out Monday talk to me,order a new furnace and anew hot water heater as a bundle package deal.Delivered and installed it Wednesday,took away the old furnace and old hot water heater."
sjaun H. ravenna, ohio February 26, 2022 "The guy you originally sent didnt know what he was doing. Couldnt even light a pilot light. Told me he would go to gas station and buy matches to light pilot. It it would be another 96 dollars. He fixed nor did anything. I was then given a business card and appointment for a quote for the next day to possibly have my furnace just replaced Needless to say I sat here for 5 hours and no one showed up. I didnt even receive an phone call or email about them cancelling. Very unprofessional It is very cold outside and I feel like I was just ripped off"
revaughn V. akron, ohio February 23, 2022 "Robert was very knowledgeable and explained everything he was doing. Robert did an amazing job. He did our yearly check-up and he also found things that should have been fixed from the previous technician. We are very happy with Robert."
john V. cuyahoga falls, ohio February 15, 2022 "Dustin was very thorough and professional, unfortunately the grinding sound the furnace makes at times is still happening. My brother was here and heard it and wondered what was wrong with the furnace."
bobbie L. rootstown, ohio February 13, 2022 "Cold air return has still not been completed, it's been 6 months now. There is a vey large box full of parts in the basement we keep moving around."
marc M. medina, ohio February 02, 2022 "Ian was the best. Personable and highly capable. Went above and beyond for me"
pat S. n royalton, ohio January 26, 2022 "He was very polite and did the work in a decent amount of time kept me informed as to when he would be here and to what he us doing would highly recommend him"
marilyn G. kent, ohio January 22, 2022 "Furnace is 5 yrs old. Had checked in Oct 2021. Working fine. Got extremely cold outside. Now have a part that needs replaced. Service man is coming out again. Part store was closed."
james A. mogadore, ohio January 17, 2022 "Very knowledgeable technicians. My furnace works better now than it has since we bought the house. 2yrs ago."
vanessa R. cuyahoga falls, ohio January 12, 2022 "Technician was very focused on providing a thorough inspection of the heating system."
david S. ravenna, ohio December 30, 2021 "The guys were friendly and professional. Got the job done quick with at a very good price."
mr lynch L. hudson, ohio December 25, 2021 "Ian was very thorough and when he had to leave to get parts, he kept me posted of his schedule and worked around my schedule."
laura W. akron, ohio December 06, 2021 "Conscientious, knowledgeable, goes the extra effort to please the customer"
bill R. columbia station, ohio December 03, 2021 "Service technician was very nice and knowledgeable"
jesse K. stow, ohio November 29, 2021 "The service tech arrived.he wasnt a real personable guy. Within being at my home for 5 minutes he asked to use my bathroom. I felt this was definitely unprofessional. If he knew he had to gohe should have stopped somewhere on the way to my house. Im not comfortable with strangers using my bathroom especially during a pandemic. He didnt seem very knowledgeable and didnt offer any advice or information about our furnace. In the past, the techs would at least tell us how the furnace was measuring up for its age. So if it has any issues, I wouldnt know because I wasnt told. I showed him where my extra humidifier filter was and he seemed put off that I was requesting him to change it. I showed him where the bleach was for the pipes and he told me he liked vinegar betterso I dont even know if he actually used the bleach. When leaving he took off his shoe covers and forgot to check my thermostat and walked on my floors with his shoes. Some people have issues with that and Im one of them. Im pretty sure that he came to our home once before on his first day on the job and i wasnt impressed. I would like to request that someone different comes on our further visits. In the past, Samantha came and did an excellent job taking care of our needs and was always offering advice and teaching me things I should know. Ive been told that she no longer works for your company and quite frankly that is a huge loss. -Jodi"
amy W. akron, ohio November 27, 2021 "Your rep was great but no work has been done, I will reserve my answer on recommending the service to others until then."
jackie W. ravenna, ohio November 27, 2021 "Dustin is not very professional. Seemed to rush through. I told him the last time (when he came for the Spring AC check) about problems I had with my humidifier and he said to wait till Fall. So, I did. Then we he comes for the Fall he acts like it is an inconvenience when I had already mentioned the problem to him 6 months ago and told the lady when I scheduled the appointment and she wrote on the work order ticket to check the humidifier when he was there to do the semi-annual furnace check. I showed him AGAIN the problem and he acted as though I did not know what I was talking about and seemed irritated. He worked on a few things that needed repair for the furnace. Then he said he had to to leave and I would have to schedule a separate service appointment. I was NOT happy. I took off work and he just leave... So, I called to schedule a separate service appointment and the lady answering said she would have him come back that same day. He came back about 2 hrs. later and said he thought the issue was something else (even thought I showed him the original problem). Then, after working on it for a little while - lo & behold - it turned out to be exactly what I told him in the first place! He just wasn't listening to me and made me feel like a "stupid woman". I will NEVER allow him to service my furnace/ac again. I will ask for a different technician and when my service contract is up I may look for a different company."
chris M. hudson, ohio November 21, 2021 "Technician stayed in touch prior to scheduled appointment time. Good communication. Great service - very professional"
john smith S. stow, ohio November 18, 2021 "He took extra time explaining the working of the condisate pump."
susan C. stow, ohio November 13, 2021 "The technician was professional and friendly. He diagnosed the problem and was able to schedule replacement of the water heater for the very next day."
tom G. tallmadge, ohio November 11, 2021 "Technician was very thorough and he explained what he wae doing."
jake & cathy G. hudson, ohio November 10, 2021 "Service man was prompt, seemed efficient, friendly & courteous."
susan P. akron, ohio November 04, 2021 "Robert explained everything that needed to be repaired and was very professional and courteous."
margaret J. ravenna, ohio November 01, 2021 "The tank was cleaned and the water now is as it should be."
jason H. rittman, ohio October 29, 2021 "Brian was very thorough and knew what he was talking about. Knew the product very well"
donna G. ravenna, ohio October 27, 2021 "the heat is back on,didnt have to worry about getting tricked into work that didnt need to be done,,,honest guys"
dan S. mogadore, ohio October 19, 2021 "The tech was polite, professional, and easy to talk with about the problem in my furnace. He did thorough testing to isolate the faulty part and replaced it in a timely manner."
betty S. mogadore, ohio October 15, 2021 "Service was dome in good timing, and she waas right on time"
john V. cuyahoga falls, ohio September 30, 2021 "He is an excellent tech, very professional and knowledgeable."
ronald R. cuyahoga falls, ohio September 22, 2021 "She was very through with her inspectionof the furnace"
jerry M. ravenna, ohio September 02, 2021 "always pleased when we have our yearly services. they did say that they will drop off 3 new filters to us. hope they still do that"
lori O. medina, ohio July 30, 2021 "He called to inform us he was on the way. He appearently handled inspection well, was clean, pleasant. Communicated with my husband appropriately."
julie M. ravenna, ohio July 29, 2021 "Dustin was able to diagnose the problem quickly, fixed it right away, and gave us great advice regarding maintenance and a prevention plan."
loretta P. ravenna, ohio July 17, 2021 "I had a A/C drain leak when he came ,he was here a while found no problem .he left I left the pan to catch the water to see if leak stopped,late afternoon pan half full of water! Overbite a little bit. Next day none. So did repairman fix it? Or what??"
hartman P. ravenna, ohio July 10, 2021 "He showed up at my home when he said he was going to be there. Very friendly and courteous and answered all our questions."
michael G. hinckley, ohio July 04, 2021 "Daryl was outstanding. Knowledgeable, professional and personable."
carmella D. cuyahoga falls, ohio July 02, 2021 "He knows his job,does it well, very considerate and made sure l was satisfied with the work he did here"
jacob M. hudson, ohio July 01, 2021 "You havent completed the service. I may have to call some one else to do the job right."
allen M. akron, ohio June 15, 2021 "The technician was thorough and professional. He completed the job and the A/C is now working correctly."
robert c moffat M. uniontown, ohio June 13, 2021 "Dustin was PROFESSIONAL, THOROUGH and EXTREMELY CUSTOMER FRIENDLY."
marilyn G. kent, ohio May 22, 2021 "Ian was very courteous and knowledgeable. Explained and showed me what he was doing as he did it"
chuck M. streetsboro, ohio May 22, 2021 "Dustin was on time. He did a thorough job. He didnt make a mess. Weve had him in the past and have been pleased with his service."
jacki/doug A. cuyahoga falls, ohio May 20, 2021 "No one is perfect but he was good an knew what he was doing and did it."