Service Experts Heating & Air Conditioning Reviews

"Professional service."

"Steve was very knowledgeable and professional. He explained what he did to fix the sump pump and advised about other potential problems with the basement."

"Good service, prompt diagnosis and resolution of the problem."

"always on time"

"On time"

"They were the best service men I've ever had come out to help repair my home. Great guys"

"On time, efficient,"

"always on time and friendly. he did mention about giving up furnace filters but maybe I misunderstood."

"response, service quick....Dustin explained process to me as he worked on the air conditioner."

"he did an excellent job"

"Felt that they worked very hard to get and install a new furnace in just a few short hours. Couldn't believe how quickly it was done. Thought we would be waiting for an afternoon."

"Showed up on time, both techs were nice and did quality work. Will be referring anybody I know to this company."

"Had some issues in the past. Really miss Samantha and the excellent service she provided. Gary did a fine job and we will have him return. He was friendly and seemed experienced. Scheduling was poor as I told the lady I didnt want a certain tech to come and he was sent anyways. Then when I called again she told me a tech would be out first thing the next morning at 9am. Later that night I got an email saying a tech would be there between 12-4. The next day 9am passed with no tech.so I called at 10am and a new lady named Leah told me he was actually scheduled between 8-12. This is not the first time this situation has happened. Honestly Im on the verge of just seeing how the next visit pans out before deciding our next step. Im hoping that Gary comes out in a few months and takes the time to care for our furnace as well as Samantha did. She took the time and swept things out if need be and really went over things with me. Hard to replace the service she provided."

"I was not home when tech came and dont know what was done. Dont recall seeing any paperwork."

"Timeliness, sociable, pleasant, knowledgeable, clean - what more is there?!"

"Service when provided has been very good but follow through as well as dependability have left something to be desired over time."

"Always easy to schedule an appointment. Technicians always call and let me know they are on their way."

"excellent response to our needs - timeliness and quality"

"You can't order parts for my Trane furnace which is under warranty. I'll have to find a company that can order warranty parts"

"The tech was very helpful,polite and stayed Until he could give me an explanation of my trouble. He convinced me to sign up the the yearly service. Still waiting for parts"

"The Man that came was very knowledgeable about putting in our Hot Water Tank. He did a good job!!"

"Professional and completed work in a timely manner."

"Dustin had the air conditioner running within a few minutes after arriving."

"gary is very knowledgeable and professional .as well as being friendly"

"I selected the rating that i did because the gentleman that came and inspected all of the equipment that I have was very knowledgeable about the work that he completed. Thank you Dustin!"

"Service was same day in a heat wave and tech was very good with explaining with what he found and gave solid advice."

"The installation team arrived on time, the work was done in the time frame I was given and the cost was the same a originally quoted. John and Savanna were very nice and left our home as clean as they found it."

"I was told that my AC was not working properly. Tech spent several hours testing the unit and couldn't figure out what was wrong. Now I don't know if my AC needs further service or not"

"I called on Saturday morning at 1045am on 6-11-22 for someone to come out to look at iWave. It had not been working since it was installed. Call center said tech will be out between 12 and 4pm. Never heard from anyone. So i called at 330pm ask what was going on. Call center lady said she will find out and email tech to call me. Nothing happened called again at 550pm center guy said they closed so will set new appointment. I told him i waited all day i want someone out tomorrow. Tech came at around 930 am fixed it quickly. I asked tech why didnt i get a call the day before about my appointment he informed me he wasn't told about one and didnt have any calls Saturday afternoon."

"Neat and efficient"

"Service guy was very nice"

"Most people have a service they use"

"I would just like to say thank you to Jeremy and Gary for the amazing customer service and install they did. Right now my family is enjoying the air conditioning !"

"Have used for many years"

"Like the convenience i"

"courteous, friendly respectful"

"Professional. Explain the work he was doing."

"Dustin was very nice and helped me, without spending money I don't have. He explained things to me so I could understand.Thank You! Dustin"

"The immediate attention and quality work."

"Technician was very prompt courteous and had good knowledge of what he was doing"

"Explain some new filters that can be used with my furnace, plus short discussion of air quality using new filter."

"Both technicians, Gary and Jeremy were very professional and courteous and friendly. Both units were setup in a timely manner, and we were given instruction on how to use the pad to control the system. Appreciated that they clean the areas where installation took place."

"Very polite and courteous"

"Knowledgeable. Detailed. Service went above and beyond (clearing trouble codes). Liked that did not test freon by hooking up gauges."

"Very clear explanations."

"Unable to complete the service request."

"Technician did nice thorough job inside and out with AC."

"Punctual, polite & efficient."

"Brian was very knowledgeable and explained technical details to me"

"The technician was professional and did a thorough job of servicing the furnace and air conditioner."

"Service was completed as expected."

"My service person was punctual, courteous, knowledgeable and all around NICE! He also went above and beyond on this service call. The little things mean a lot!"

"Came in reasonable time we were scheduled for"

"I would like a receipt showing what he did for the anmount that I paid him. the receipt that I got has numbers on it but no details as to what he fixed."

"Because Robert brought a whole box of filters and changed the filter; trying to make up for us not getting filters previously."

"Each step of the process was explained to me and the reasoning for a replacement part and the cost. The serviceman was knowledgeable and efficient in repairing the system. He gets a 10 rating. The downside was when I called the 866 number at 1am to report my furnace was not running, a repair was schedule for 8am to noon of the PRIOR DAY. As a result, no one came until I called to find out why. Your scheduling system stinks."

"Your Techs are always polite and interested in doing the best work they can."

"They came out on the weekend to check my old furnace,because of their 24/7 service.They told me l had to get a new furnace,the service manager came out Monday talk to me,order a new furnace and anew hot water heater as a bundle package deal.Delivered and installed it Wednesday,took away the old furnace and old hot water heater."

"The guy you originally sent didnt know what he was doing. Couldnt even light a pilot light. Told me he would go to gas station and buy matches to light pilot. It it would be another 96 dollars. He fixed nor did anything. I was then given a business card and appointment for a quote for the next day to possibly have my furnace just replaced Needless to say I sat here for 5 hours and no one showed up. I didnt even receive an phone call or email about them cancelling. Very unprofessional It is very cold outside and I feel like I was just ripped off"

"Robert was very knowledgeable and explained everything he was doing. Robert did an amazing job. He did our yearly check-up and he also found things that should have been fixed from the previous technician. We are very happy with Robert."

"Wait time for technician was very delayed"

"Dustin was very thorough and professional, unfortunately the grinding sound the furnace makes at times is still happening. My brother was here and heard it and wondered what was wrong with the furnace."

"Cold air return has still not been completed, it's been 6 months now. There is a vey large box full of parts in the basement we keep moving around."

"very thorough"

"Ian was the best. Personable and highly capable. Went above and beyond for me"

"friendly and very professional"

"On time and efficient service"

"Very knowledgeable serviceman. Courteous too."

"Friendly, helpful, and on time"

"He was very polite and did the work in a decent amount of time kept me informed as to when he would be here and to what he us doing would highly recommend him"

"Furnace is 5 yrs old. Had checked in Oct 2021. Working fine. Got extremely cold outside. Now have a part that needs replaced. Service man is coming out again. Part store was closed."

"Very knowledgeable technicians. My furnace works better now than it has since we bought the house. 2yrs ago."

"On time, called before arrival, thorough work."

"Technician was very focused on providing a thorough inspection of the heating system."

"The guys were friendly and professional. Got the job done quick with at a very good price."

"Ian was very thorough and when he had to leave to get parts, he kept me posted of his schedule and worked around my schedule."

"Conscientious, knowledgeable, goes the extra effort to please the customer"

"Very thorough; explained everything."

"Service technician was very nice and knowledgeable"

"They fixed the problem, and were very nice."

"The service tech arrived.he wasnt a real personable guy. Within being at my home for 5 minutes he asked to use my bathroom. I felt this was definitely unprofessional. If he knew he had to gohe should have stopped somewhere on the way to my house. Im not comfortable with strangers using my bathroom especially during a pandemic. He didnt seem very knowledgeable and didnt offer any advice or information about our furnace. In the past, the techs would at least tell us how the furnace was measuring up for its age. So if it has any issues, I wouldnt know because I wasnt told. I showed him where my extra humidifier filter was and he seemed put off that I was requesting him to change it. I showed him where the bleach was for the pipes and he told me he liked vinegar betterso I dont even know if he actually used the bleach. When leaving he took off his shoe covers and forgot to check my thermostat and walked on my floors with his shoes. Some people have issues with that and Im one of them. Im pretty sure that he came to our home once before on his first day on the job and i wasnt impressed. I would like to request that someone different comes on our further visits. In the past, Samantha came and did an excellent job taking care of our needs and was always offering advice and teaching me things I should know. Ive been told that she no longer works for your company and quite frankly that is a huge loss. -Jodi"

"Your rep was great but no work has been done, I will reserve my answer on recommending the service to others until then."

"Dustin is not very professional. Seemed to rush through. I told him the last time (when he came for the Spring AC check) about problems I had with my humidifier and he said to wait till Fall. So, I did. Then we he comes for the Fall he acts like it is an inconvenience when I had already mentioned the problem to him 6 months ago and told the lady when I scheduled the appointment and she wrote on the work order ticket to check the humidifier when he was there to do the semi-annual furnace check. I showed him AGAIN the problem and he acted as though I did not know what I was talking about and seemed irritated. He worked on a few things that needed repair for the furnace. Then he said he had to to leave and I would have to schedule a separate service appointment. I was NOT happy. I took off work and he just leave... So, I called to schedule a separate service appointment and the lady answering said she would have him come back that same day. He came back about 2 hrs. later and said he thought the issue was something else (even thought I showed him the original problem). Then, after working on it for a little while - lo & behold - it turned out to be exactly what I told him in the first place! He just wasn't listening to me and made me feel like a "stupid woman". I will NEVER allow him to service my furnace/ac again. I will ask for a different technician and when my service contract is up I may look for a different company."

"Ian came on time and did a good job."

"Technician stayed in touch prior to scheduled appointment time. Good communication. Great service - very professional"

"Appointment time between 4&6pm and got here at 8:30 pm"

"He took extra time explaining the working of the condisate pump."

"The technician was professional and friendly. He diagnosed the problem and was able to schedule replacement of the water heater for the very next day."

"Technician was very thorough and he explained what he wae doing."

"Service man was prompt, seemed efficient, friendly & courteous."

"Robert explained everything that needed to be repaired and was very professional and courteous."

"Took time to explain how April Air works."

"The tank was cleaned and the water now is as it should be."

"Ian does a great job keeping my furnace working."

"Technician was very nice and explained everything"

"Brian was very thorough and knew what he was talking about. Knew the product very well"

"Professional, informative and efficient."

"Service provider was very professional and knowledgeable."

"the heat is back on,didnt have to worry about getting tricked into work that didnt need to be done,,,honest guys"

"The tech was polite, professional, and easy to talk with about the problem in my furnace. He did thorough testing to isolate the faulty part and replaced it in a timely manner."

"Service was dome in good timing, and she waas right on time"

"very nice to work with"

"He is an excellent tech, very professional and knowledgeable."

"Samantha is very helpful and efficient."

"She was very through with her inspectionof the furnace"

"Technician was very fast and efficient"

"always pleased when we have our yearly services. they did say that they will drop off 3 new filters to us. hope they still do that"

"He called to inform us he was on the way. He appearently handled inspection well, was clean, pleasant. Communicated with my husband appropriately."

"Ian was very thorough"

"Dustin was able to diagnose the problem quickly, fixed it right away, and gave us great advice regarding maintenance and a prevention plan."

"Ian was very thorough and very friendly"

"I had a A/C drain leak when he came ,he was here a while found no problem .he left I left the pan to catch the water to see if leak stopped,late afternoon pan half full of water! Overbite a little bit. Next day none. So did repairman fix it? Or what??"

"He showed up at my home when he said he was going to be there. Very friendly and courteous and answered all our questions."

"Daryl was outstanding. Knowledgeable, professional and personable."

"He knows his job,does it well, very considerate and made sure l was satisfied with the work he did here"

"You havent completed the service. I may have to call some one else to do the job right."

"he responded!"

"The technician was thorough and professional. He completed the job and the A/C is now working correctly."

"Dustin was PROFESSIONAL, THOROUGH and EXTREMELY CUSTOMER FRIENDLY."

"very through"

"Only received 2 filters, not 3 as stated on receipt"

"very knowledgeable, courteous and efficient"

"He did a fine job"

"Ian was very courteous and knowledgeable. Explained and showed me what he was doing as he did it"

"Dustin was on time. He did a thorough job. He didnt make a mess. Weve had him in the past and have been pleased with his service."

"No one is perfect but he was good an knew what he was doing and did it."

"Ian was very professional and fixed the problem."

"I havent heard back with an estimate yet."