What Are Trip Charges and Diagnostic Fees?

When you are looking for heating, air conditioning or plumbing services from Service Experts Heating & Air Conditioning, you will pay a trip charge and a diagnostic fee separately. Some companies you’ve hired in the past might have combined the trip charge and diagnostic fee, but we feel we can offer better value by keeping them separate.

What Exactly Is a Trip Charge?

A trip charge covers the cost for a licensed plumber or HVAC technician to visit your home. Occasionally called a service call fee, this payment is the standard rate for sending our technicians, equipment and expertise to your doorstep. If you'd like to avoid trip charges in the future, you can look into registering for one of our membership plans.

What Is a Diagnostic Fee?

The diagnostic fee covers the services necessary to find the source of a problem. For plumbing, this could include scoping. In HVAC repairs, it could involve examining the inside of your system. If you prefer to use Service Experts Heating & Air Conditioning for your repairs, the diagnostic fee is rolled into the repair bill. However, you are charged for the diagnostic services alone if you don't.

What Is the Difference Between a Trip Fee and a Diagnostic Fee

In most cases, a trip fee includes sending the plumber or HVAC technician to your property, while the diagnostic fee encompasses all the work related to assessing the problem and coming up with a plan for repairs. If you pay for repairs, you won’t even notice the diagnostic fee because it's included with the cost of the repairs.

Why Are Diagnostic Fees and Trip Charges Billed Individually?

Other plumbers and HVAC companies will charge one single fee for both the trip and the diagnostics. As opposed to charging you for two services at once, we have two distinct fees. This helps us to price our services in the fairest achievable manner.