How to Fix Your Nest Thermostat When it Won't Respond

January 18, 2016
If you purchased the Nest Thermostat you probably heard about the recent issues and may be living in fear of the dreaded technology glitch that is causing many Nest users to lose heat in the dead of winter.

But fear no more!

Nest Support has published an instructional page with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Could you crack that code?

For more detailed instructions, see their Nest Support page. For a more basic overview, keep on reading:
Nest Thermostats that were updated at the end of 2015 or beginning of 2016 to software version 5.1.3 or later have been having some issues, including becoming unresponsive, not efficiently charging the battery, or shutting down completely. Nest suggests recharging and restarting your thermostat to fix the glitch and get it up and going again.

Signs of this issue include the following:
  • the thermostat being down on the Nest App and disconnected from Wi-Fi
  • the thermostat tells you the battery is low and it needs to turn off
  • the thermostat’s animated features are slower than usual
  • the thermostat shows an alert that says, “Please remove the thermostat from its base, then reattach it;”
  • the thermostat’s display is dark and unresponsive (you may also see a blinking red or green light above the display)
  • the thermostat can’t control the corresponding heating and cooling unit(s)

If your Nest Thermostat will turn on but you can’t control it or it’s running slow, try manually restarting it by turning the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a USB cord plugged into a wall charger or a computer.

PLEASE READ: Do not try to restart your thermostat while it’s still connected to a computer for charging. (They didn’t elaborate why, but if Nest Support says don’t do it, DON’T.)

After roughly 10 minutes of charging, unplug the Nest Thermostat from the USB cable. If the unit has turned on while charging, power it off and then turn it back on again, manually restarting the Nest. Once it has completely restarted, plug it back in to finish charging. After an hour of charging, unhook the Nest Thermostat and reattach it to its base.

You should be ready to rock and this point, but again, for more completed instructions and information, see Nest Support.

If you have attempted both of these processes and the Nest Thermostat is still showing signs of problems, you will need to bring in some experts. Enter us! If Service Experts Heating & Air Conditioning put in your Nest Thermostat, please give us a call at 330-305-2799 or schedule an appointment online.

Also, do not let this issue concern you about your Nest’s reliability. By owning and properly operating Nest, your thermostat is really saving money for you daily. When set it up properly, Nest intelligently learns your lifestyle, then adjusts your heating and cooling use to optimize energy savings constantly, which typically results in payback within the first year. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one problem get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the leading investments in your home that you can make.
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